Terms of Use

1. ACCEPTANCE OF TERMS

The following Terms and Conditions and the Privacy Policy (together, the “Terms”) apply to any person that registers for and/or opens a SocGo IP Account through Web Name.com or any associated mobile applications, website, or account (together, the “SocGo IP Site”).

The Terms constitute a legally binding agreement between the user (“User”) and Hiseven Malaysia Sdn. Bhd (Registration No.: 1509959-U) (“Hiseven”). For the purposes of these Terms, any reference to “we”, “us”, “our”, “SocGo IP” and/or any similar term shall be construed as reference to SocGo IP.

By registering for and opening a SocGo IP Account, you unconditionally accept these Terms and agree to be bound by and act in accordance with them. You also accept and agree that you are solely responsible for understanding and complying with all laws, rules, regulations and requirements of the jurisdiction in which you live that may be applicable to your use of the SocGo IP Site and/or your SocGo IP Account, including but not limited to, those related to export or import activity, taxes or foreign currency transactions. Depending on your country of residence, you may not be able to use all the functions of the SocGo IP Site.

Please read these Terms carefully before using the SocGo IP Site because it may affect your legal rights and obligations.

2. AMENDMENT OF TERMS

SocGo IP may amend the Terms from time to time. You should visit the SocGo IP website regularly to check when the Terms were last updated (as displayed at the top of this document) and to review the current Terms. We will do our best to notify you of any amendments to the Terms that we consider likely to materially affect your rights and obligations. Any such notice will be posted on the SocGo IP Site, or sent by email to the address associated with your SocGo IP Account.

The continued use of your SocGo IP Account, after any amendment to these Terms, constitutes your acceptance of the Terms, as modified by such amendment. If you do not accept the Terms, or any amendment to them, you must immediately stop using the SocGo IP Site and your SocGo IP Account.

3. ELIGIBILITY

By opening a SocGo IP Account, you expressly warrant and represent that:

  1. You are 18 years of age or over and have full capacity to accept the Terms and enter any transaction available through the SocGo IP Site;
  2. You will not open, or attempt to open, a SocGo IP Account under any name except your own; or use your SocGo IP Account to carry out transactions on behalf of a third party;
  3. You will not use or access any SocGo IP Account other than your own; or assist any other person in obtaining unauthorised access to any SocGo IP Account;
  4. You will ensure there is sufficient credits in your SocGo IP Account in advance of any transaction; and
  5. You will not use your SocGo IP Account for or in relation to any illegal activity, in violation of any laws, statutes, ordinances or regulations.

By opening a SocGo IP Account you accept and agree that SocGo IP may, without further notice and in its sole discretion, terminate, suspend or restrict the account of any customer who uses, or who we reasonably suspect may be using, the SocGo IP Site or any SocGo IP Account in a manner that is inconsistent with the letter or spirit of these Terms.

4. ELECTRONIC COMMUNICATIONS

You accept and agree that:

  1. any communications, agreements, notices and/or any other documents (together “Communications”) relating to your SocGo IP Account or your use of SocGo IP’s services will be provided to you electronically by posting them on the SocGo IP Site, emailing them to the email address you have provided to us, or through any other form of electronic communication. You consent to receiving all Communications electronically;
  2. you will at all times have available to you the necessary hardware and software to receive, access and retain Communications sent to you electronically, including a device with an internet connection and a valid and accessible email address;
  3. you assume full responsibility for providing SocGo IP with a valid and accessible email address to which any Communications may be sent, and for ensuring that email address and any other contact information is kept up to date. Any Communication sent to the email address you have provided to us will be deemed to have been received by you.

5. IDENTITY VERIFICATION

Our Users are required to provide certain personal details and documents when opening a SocGo IP Account (“Identity Verification”). The nature and extent of the Identity Verification required will depend upon which of our supported countries you are resident in. In certain circumstances, SocGo IP may also perform enhanced due diligence (“EDD”) procedures in relation to your SocGo IP Account. You accept and agree that you will remain subject to such procedures at all times.

SocGo IP reserves the right to, at any time:

  1. restrict or suspend your SocGo IP Account when we, in our sole discretion, consider it necessary to carry out further Identity Verification and/or EDD; or
  2. terminate your SocGo IP Account if you provide, or we suspect you have provided, false information or refuse to provide information we require for Identity Verification and/or EDD.

You accept and agree that there may be delays in accessing your SocGo IP Account, or in carrying out transactions through your SocGo IP Account, while we undertake any Identity Verification and/or EDD procedures.

Retention of information. SocGo IP is required to retain certain information and documentation obtained as part of the Identity Verification and EDD procedures. These requirements apply even when you have terminated your relationship with SocGo IP. We reserve the right to keep such information and documentation for the required period and you accept and agree that information and documentation you provide to SocGo IP may be retained by us, including following the closure of your SocGo IP Account.

6. DEPOSIT AND WITHDRAWAL

You may deposit credits into your SocGo IP Credit Wallet (a “Deposit”). All accounts will be held and operated by a SocGo IP. You accept and agree that any information you provide to SocGo IP will be shared with SocGo IP / Hiseven, which will process the transactions in accordance with SocGo IP’s instructions.

Where you have made a Deposit using a Supported Deposit Method, and have adhered to the Deposit Requirements (explained below), your Deposit will be allocated to your SocGo IP Account.

Deposit Requirements are as follows:

  1. Once credits are deposited into your SocGo IP Account, you accept and agree that no withdrawals or refunds are allowed under any circumstances. You agree not to make, or attempt to make, any withdrawal of credits from your SocGo IP Account and accept that any such withdrawal may be refused and/or result in the restriction, suspension or termination of your SocGo IP Account.
  1. If you have made a Deposit using USDT Wallet, SocGo IP shall not be liable for any loss of your assets if the selected network is not the same and / or the selected currency is not the same.

Note:

Deposits may take time to reflect in your SocGo IP Account due to bank processing times and operational processes. Under no circumstances will SocGo IP have any liability to you in relation to any delay in or failure of a Deposit reflecting in your SocGo IP Account.

7. ACCOUNT SECURITY

SocGo IP are solely responsible for:

  1. maintaining overall security governance including but not limited to protection of personal data, credits, transactions and any other activity to be deemed safe to perform in this platform;
  1. control over your SocGo IP Account sign-in details, including but not limited to any passwords, personal identification numbers (PINs), Account keys, or any other codes associated with your SocGo IP Account;
  2. keeping your contact details up to date so that you can receive any notices or alerts we may send to you in relation to security;
  3. maintaining security and control over the email mailbox and phone number or devices associated with your SocGo IP Account.

Failure to take the above measures, and any other security measures available to you, may result in unauthorised access to your SocGo IP Account and the loss or theft of any credit balances held in your SocGo IP Wallet or any linked bank account(s) and/or saved credit or debit card(s). SocGo IP shall have no liability to you for or in connection with any unauthorised access to your SocGo IP Account, where such unauthorised access was due to no fault of SocGo IP, and/or any failure by you to act upon any notice or alert that we send to you.

The security of your SocGo IP Account may be compromised, or interruption caused to it, by phishing, spoofing or other attack, computer viruses, spyware, scareware, Trojan horses, worms or other malware that may affect your computer or other equipment. SocGo IP strongly recommends that you regularly use reputable virus screening and prevention software and remain alert to the fact that SMS, email services and search engines are vulnerable to spoofing and phishing attacks.

Due care should be taken in reviewing messages purporting to originate from SocGo IP and, should you have any uncertainty regarding the authenticity of any communication, you should log in to your SocGo IP Account through the SocGo IP website to review any transactions or required actions.

To the maximum extent permitted by applicable law, you accept and agree that you have full responsibility for all activity that occurs in or through your SocGo IP Account and accept all risks of any unauthorised or authorised access to your SocGo IP Account.

8. PRODUCT IDENTIFICATION AND COPYRIGHT

The IP proxy services, product names and content including but not limited to Dynamic Residential Proxy, Static Residential Proxy, DataCenter Proxy, Dual ISP IPv6 Proxy, etc are the property of SocGo IP and / or Hiseven. Users may not reproduce, distribute, or use them without permission of SocGo IP and / or Hiseven.

9. SERVICE AVAILABILITY

While we will do everything we can to provide continuous operations, SocGo IP does not provide any warranty in relation to the availability of the SocGo IP Site or your SocGo IP Account. Without limiting the generality of the foregoing, we do not guarantee continuous access to the SocGo IP Site or your SocGo IP Account and make no representation that the SocGo IP Site, your SocGo IP Account and/or any products or services offered therein will be available without interruption; or that there will be no delays, failures, errors, omissions or loss of transmitted information.

10. ACCOUNT INACTIVITY

In the event any funds are held in your SocGo IP Wallet(s) and SocGo IP has no record of any use of your SocGo IP Account for several years, and we are unable to contact you, the law in your jurisdiction may require us to report and deliver such funds to the relevant authorities as unclaimed property. To the extent permitted by applicable law, SocGo IP reserves the right to deduct a dormancy fee or other administrative charges from such unclaimed funds.

11. RESTRICTION, SUSPENSION AND TERMINATION

SocGo IP reserves the right to restrict, suspend or terminate your SocGo IP Account where:

  1. we reasonably suspect your SocGo IP Account to be the subject of an operational or other error, in which case we may be required to suspend access to your account until such time as the error is rectified;
  2. we reasonably suspect your SocGo IP Account has been or is being used in relation to any unlawful and fraudulent activity, or in breach of these Terms;
  3. we reasonably suspect you or your SocGo IP Account is or has been associated with, or poses a high risk of, money laundering, financing of terrorism, fraud, or any other financial crime;
  4. we reasonably suspect you of taking any action that SocGo IP considers to be a circumvention of SocGo IP’s controls, including but not limited to opening multiple SocGo IP Accounts;
  5. we reasonably suspect your involvement in any attempt to gain unauthorised access to any SocGo IP Account;
  6. your SocGo IP Account is or appears to be the subject of any legal, regulatory or government process and/or we, in our sole discretion, consider there to be a heightened risk of legal or regulatory non-compliance associated with your SocGo IP Account;
  7. we are compelled to do so by a prima facie valid subpoena, court order, or other binding order of a government or regulatory authority; or
  8. we reasonably conclude that you, or any person or geography with whom you transact, are / is the subject of any governmental sanctions.

SocGo IP will make all reasonable efforts to provide you with notice of any decision to restrict, suspend or terminate your SocGo IP Account, unless we are prevented from doing so by any legal or regulatory process or requirement, or where doing so may compromise SocGo IP’s security and/or risk management procedures. You accept and agree that SocGo IP is under no obligation to disclose to you the fact of or reason for any decision to restrict, suspend or terminate your SocGo IP Account, and shall have no liability to you in connection with the restriction, suspension or termination of your SocGo IP Account.

Account termination. Where SocGo IP elects to terminate your SocGo IP Account in accordance with the above, under no circumstances we shall be obligated to return your available credit balances to you.

Inactive Account. Should we receive legal documentation confirming your death or any other information leading us to believe that you have died, we reserve the right to restrict or suspend your SocGo IP Account for security purposes and, during this time, for no transactions to be completed until such time as: (i) we receive instructions from your designated executor / fiduciary; or (ii) we receive proof in a form satisfactory to us that you have not in fact died. 

12.USE OF SOCGO IP ACCOUNT

This section 12 applies to any use of SocGo IP’s Account and any associated documentation or materials (together, the “SocGo IP Account”). Any use of the SocGo IP Account is subject to this section and, for the avoidance of doubt, the Terms in their entirety.

Any use of the SocGo IP Account is entirely at your own risk. It is your responsibility to keep any Account keys, passwords or other credentials relating to your use of the SocGo IP Account secure, and you accept and agree that you take full responsibility for any and all requests made over the Account, whether authorised by you or not.

SocGo IP sets and enforces limits on your use of the SocGo IP Account. You accept and agree that any circumvention of, or attempt to circumvent, these limits, or any use of the SocGo IP Account that may adversely affect other users of the SocGo IP Site, may result in SocGo IP, at its sole discretion, revoking your Account access.

Where market data is provided to you through the SocGo IP Account, you are not permitted to redistribute or sell such data without the prior written consent of SocGo IP.

13. PROHIBITED ACTIVITIES

You must not use your SocGo IP Account to undertake any of the activities or categories of activity set out in this section (each a “Prohibited Activity”):

  1. violation of any laws, statutes, ordinance or regulations;
  2. undertaking, facilitating or supporting criminal activity of any kind, including but not limited to, money laundering, terrorist financing, illegal gambling operations or malicious hacking;
  3. abusive activity, including but not limited to:
    • imposing an unreasonable or disproportionately large load on SocGo IP’s infrastructure, or otherwise taking any action that may negatively affect the performance of the SocGo IP Site or SocGo IP’s reputation;
    • attempting to gain unauthorised access to the SocGo IP Site or any SocGo IP Account;
    • transmitting or uploading any material to the SocGo IP Site that contains viruses, Trojan horses, worms, or any other harmful programmes; or
    • transferring your SocGo IP Account access or rights to your SocGo IP Account to a third party, unless as required by law or with SocGo IP’s prior consent.paying in to or otherwise supporting pyramid schemes, Ponzi schemes, matrix programmes, “get rich quick” schemes, multi-level marketing programmes or high-yield investment programmes;
  4. fraudulent activity, including but not limited to taking any actions that defraud SocGo IP or a SocGo IP customer, or the provision of any false, inaccurate, or misleading information to SocGo IP;
  5. transactions involving items that may help facilitate or enable illegal activity; promote or facilitate hate, violence or racial intolerance; are considered obscene; or may be stolen goods or the proceeds of crime;
  6. transactions involving illicit business markets, online gambling sites or mixers;
  7. sale or purchase of narcotics or controlled substances;
  8. intellectual property infringement.

By opening a SocGo IP Account, you confirm that you will not use your account to undertake any of the above-listed Prohibited Activities or any similar or related activity.

We reserve the right to restrict, suspend or terminate your SocGo IP Account if we suspect, in our sole discretion, that you are using, or have used, your SocGo IP Account in association with any of the activities listed above, or any similar or related activity, without having obtained the prior written approval of SocGo IP.

14. DISCLAIMER OF WARRANTIES

The SocGo IP Site, your SocGo IP Account and any related products or services are offered on a strictly “as-is” and “where-available” basis and SocGo IP expressly disclaims, and you waive, all warranties of any kind, whether express or implied. Without limiting the generality of the foregoing, the SocGo IP Site, your SocGo IP Account, and any related products or services are offered without any warranty as to merchantability or fitness for any particular purpose.

Some jurisdictions do not allow the disclaimer of implied terms in consumer contracts, so some or all of the disclaimers in this section may not apply to you.

15. LIMITATION OF LIABILITY

In no event shall SocGo IP, its operating entities or any other affiliates (including their respective directors, members, employees or agents) be liable to you for any direct, indirect, special, consequential, exemplary or punitive damages or any other damages of any kind, including but not limited to loss of profit, loss of revenue, loss of business, loss of opportunity, loss of data, whether in contract, tort or otherwise, arising out of or in any way connected with your use of, inability to use, or unavailability of the SocGo IP Site and/or your SocGo IP Account, including without limitation any damages caused by or resulting from any reliance upon any information received from SocGo IP, or that result from mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, delays in operation or transmission or any failure of performance, whether or not resulting from a force majeure event, communications failure, theft, destruction or unauthorised access to SocGo IP’s records, programmes or services.

In no event will any liability of SocGo IP, its operating entities or any other affiliates (including their respective directors, members, employees or agents) arising in relation to your use of the SocGo IP Site or your SocGo IP Account. Subject to clause 11 above, under no circumstances SocGo IP will be obligated to carry out any refund of credits to you, with the exception whereby upon a full and complete investigation the default is on SocGo IP, we shall refund the credits associated to the reported dispute only.

The above limitations of liability shall apply to the fullest extent permitted by law in the applicable jurisdiction. Because some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages, some of the limitations in this section may not apply to you.

16. INDEMNITY

To the maximum extent permitted by law, you agree to indemnify SocGo IP, its operating entities or any other affiliates (including their respective directors, members, employees and/or agents) against any action, liability, cost, claim, loss, damage, proceeding or expense suffered or incurred directly or indirectly arising from your use of or conduct in relation to the SocGo IP Site and/or your SocGo IP Account, or from your violation of these Terms.

17. DISPUTES

You and we agree to notify the other party in writing of any claim or dispute that arises in relation to the SocGo IP Site, your SocGo IP Account or these Terms, within 24 hours of such claim or dispute arising. You and we further agree to attempt informal resolution of any Dispute prior to bringing a claim in any court or other body within Malaysia’s jurisdiction.

Governing law and jurisdiction. This agreement shall be governed by and construed in accordance with Malaysian law. As explained in the above, when you utilise the SocGo IP platform, you are entering into an agreement with Hiseven. You and we agree to submit all disputes, claims or controversies (including non-contractual Disputes, claims or controversies) arising out of or in connection with these Terms, or the breach, termination, enforcement or interpretation thereof (together, Disputes), to the non-exclusive jurisdiction of the Malaysian courts.

Class or representative action waiver. To the maximum extent permissible by law, you and SocGo IP each agree that each may bring any Dispute against the other only in your or its individual capacity, and you and it waive any right to commence or participate in any class action or other representative action or proceeding against the other. Further, where permissible by law, unless both you and SocGo IP agree otherwise, no court may consolidate any other person’s claim(s) with your Dispute, and may not otherwise preside over any form of representative or class proceeding.

For the avoidance of doubt, if this Class or representative action waiver is found by any court of competent jurisdiction to be invalid, void or unenforceable, the remainder of this Disputes clause shall remain valid and enforceable.

18. MISCELLANEOUS

Entire agreement. These Terms constitute the entire agreement and understanding between you and SocGo IP with respect to their subject matter and supersede any and all prior discussions, agreements and understandings of any kind between you and SocGo IP (including but not limited to any prior versions of these Terms).

Severability. If any provision of these Terms, as amended from time to time, is determined to be illegal, invalid or unenforceable, in whole or in part, under any law, such provision or part thereof shall to that extent be deemed not to form part of these Terms but the legality, validity and enforceability of the other provisions in these Terms shall not be affected and everything else in these Terms will continue in full force and effect.

In the event any provision or part thereof of these Terms is determined to be illegal, invalid or unenforceable, that provision or part thereof shall be replaced by the parties with a legal, valid and enforceable provision or part thereof that has, to the greatest extent possible, a similar effect as the illegal, invalid or unenforceable provision, given the content and purpose of these Terms.

Assignment. You may not assign or transfer any of your rights or obligations under these Terms without SocGo IP’s prior written approval. You give SocGo IP your approval to assign or transfer these Terms in whole or in part, including but not limited to: (i) a parent company, subsidiary, affiliate, or other “group company” (“Group company” shall, in this context, refer to any entity which is under common control with SocGo IP, and “control” in this context refers to the direct or indirect ability to exercise a majority of the voting rights in such an entity); (ii) an acquirer of SocGo IP’s equity, business or assets; or (iii) a successor by merger.

Change of control. In the event that SocGo IP is acquired by or merged with a third party, we reserve the right to transfer or assign the information we have collected from you as part of such merger, acquisition, sale, or other change of control.

Force Majeure. SocGo IP shall not be liable for any delays, failure in performance or interruption of service which result directly or indirectly from any cause or condition beyond our reasonable control, including but not limited to, any delay or failure due to any act of God, act of civil or military authorities, act of terrorists, civil disturbance, war, strike or other labour dispute, fire, interruption in telecommunications or Internet services or network provider services, failure of equipment and/or software, other catastrophe or any other occurrence which is beyond our reasonable control.

Survival. All provisions of these Terms that by their nature extend beyond the expiry or termination of these Terms, including but not limited to, sections relating to the suspension or termination of your SocGo IP Account, use of the SocGo IP Site, disputes with SocGo IP and general provisions, shall survive the termination of these Terms.

Headings. Section headings in these Terms are for convenience only, and shall not govern the meaning or interpretation of any provision of these Terms.

English language controls. Notwithstanding any other provision of these Terms, any translation is provided solely for your convenience. The meanings of terms, conditions and representations herein are subject to definitions and interpretation in the English language. Any translation provided may not accurately represent the information in the original English.